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On June 16th, 2021, CCEC introduced an enhanced online banking system. We added new features and increased login security.  While many features remain the same, we want our members to learn more about these new features in the Online Banking FAQ's.

 

  • Increased login security
  • Alerts
  • Mobile Banking App - coming soon
  • Mobile Cheque Deposit - coming soon.

If you have access to online banking you will notice changes on the login screen. There is a new link to iBank and you can use your current login and password to access your account. You will need to set up your security questions and image when you first log in to the new system and may be asked to change your password. If you are not currently using Online Banking, please give us a call and we will set it up for you. 

Increased Login Security: We take many precautions to protect the online banking environment and ensure your information is safe. For more information click on the Security tab once you have logged on.  There are three parts to our Online Banking security enhancements: a personal image, a personal phrase, and three challenge questions that only you know the answers to.

When you're signing in from a different computer, we'll ask you one of your challenge questions to verify your identity. When you answer correctly, your personal image and phrase will appear. You'll then know it's safe to continue; and we'll know that it's really you.

The image will be displayed every time you login. If you don't see the image you selected the next time you login, or a different image is shown, please close the browser and contact us right away, as you may not be accessing the legitimate CCEC CREDIT UNION Internet Banking site.

Interac e-Transfer: The fast, secure way to send and receive money. For more information, download the Interac e-Transfer FAQ's With the switch to iBank you may need to reset your Auto-Deposit. 

If you have any questions about iBank, please contact the branch.

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CCEC’s enhanced online banking iBank is coming on June 16th. There will be a new link to iBank on June 16th and you can use your current log in and password to access your account. You will need to set up your security questions and image when you first log in to the new system. We are asking our members to take the following precautions to ensure a seamless transfer: 

  • Schedule your e-Transfers in advance or after the go live date
  • Cancel all pending e-Transfers or contact recipients to complete the transfer. Pending transactions may not carry over to iBank
  • Cancel pending Requests for Money
  • Make a copy of your recipient list and their email addresses. 

We expect that the recipient list and all pending transactions will be carried over to iBank. However, we recommend that you make a copy of your recipient list and their email addresses in the unlikely event that the recipient list is not carried over. We look forward to providing our members with an improved online banking experience and will keep you updated as we move closer to our go-live date.

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