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CCEC is converting to a new banking system on JUNE 1, 2016.  There will be service interruptions from Tuesday, May 31 at 3pm to Wednesday, June 1 in the late afternoon.  If you have further questions, please visit our website for more information or phone 604.254.4100.

BE PREPARED

During this conversion period, if you have any questions concerning your account we encourage you to contact the branch through email info@ccec.bc.ca or by phone to 604.254.4100.

After conversion, if you have specific problem with your card or online access, please provide us with as much detail as possible about the issue, to assist us in tracking down the source of the issue.  Details would include the date and time, location (ATM or retail outlet), exactly what you were trying to do, and the exact error message.

Nothing is perfect and we ask you to check on your Future Bill Payments to confirm that bills were paid if they were scheduled during the conversion period.  Bill payments scheduled for June 1 will not be processed at the beginning of the day as usual, but will be processed in the afternoon, after the conversion is complete.

Q:  Why are we converting the banking system?

A:  We are converting to a new banking system to provide you with increased reliability and to increase our capacity to provide you with new services.  During the conversion, we will be doing everything we can to minimize any member impact; however, there will be some changes that will be necessary and important to note.  For updates, visit our website at www.ccec.bc.ca .

Q: When is this happening?  And, can I get money from an ATM, do online banking, and make purchases?

A:  We are converting to this new banking system from Tuesday, May 31 at 3pm to Wednesday, June 1 in the late afternoon.  

 

BE AWARE:
You can deposit cheques or cash in an ATM.
BUT,
the funds
deposited at ATM’s during this period will not be available for withdrawals.

 

Q: Will my cheques and pre-authorized debits and credits be cleared?

A: On Tuesday, May 31, we will process the clearing files as usual.  We anticipate we will next process the clearing file on June 1 in the afternoon, after our upgraded banking system is up and running.

If you have important transactions or special requests from May 31 to June 1, please get in touch with us ASAP so that we can address your concerns.

Q:  So, what can and can’t I do during this time?

A: See our Service Interruption At A Glance chart:

 

Telephone Support

Branch Banking

ATM & POS

Online, Mobile & Telephone Banking

Monday, May 30

 

Closed as usual

Available

Available

Tuesday, May 31 before 3pm

Business as usual for account and transaction processing up to 3pm.

Open 10am-3pm

Available

Available

Tuesday, May 31 after 3pm

We are available to answer questions until 5pm.

Closed

Limited. We cannot process transactions after 3pm.

Not Available. Transactions cannot be processed after 3pm.

Wednesday, June 1

We are available to answer questions from 10:00am to 5:00pm.

Closed

Limited. We cannot process transactions until late afternoon.

Not Available. Transactions cannot be processed until late afternoon.

Thursday, June 2

Open 10am-5pm business as usual

Open 10am-5pm business as usual

Available

Available

 

Q: What changes will I notice in the new banking system?

A:  We’ve listened. The new system reflects a few of your requests.  You will see more features and easier navigation.  The system will provide greater reliability and give us the capacity to add new services.

  • NEW in Online Banking: You can download account activity to a PDF file; and we’ve added the Recurring Bill Payments feature to save you time to pay the same amount on regularly scheduled bills.
  • NEW in Telephone Banking: The phone numbers will be changing.  The new number for local calls is 778-588-6811 and toll-free is 1 844-588-6811.  Listen carefully as the order on the menu options has also changed and we do not have a Loan Payment option.  Navigation is easier.  Changes include:
  • Press * to go back to the previous option;
  • Use * key for decimal point when entering amount of the bill.
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Comments

Perry Jack
May 5, 2016
184.68.145.194
This is great news, will there be E interac? E-transfers - https://youtu.be/7xEIgj5_dTc http://interac.ca/en/interac-e-transfer-consumer.html Thanks, Perry

Rosanne Johnson
May 5, 2016
108.180.251.78
I use interac E transferes for my business transactions. Will this be available now?

Ross Gentleman
May 5, 2016
75.157.255.106
The implementation of E-transfer will follow a few weeks later. We are finalizing those plans now. Ross

Ross Gentleman
May 31, 2016
75.157.255.106
Routine pre-authorised payments and cheques will go though a little later in the day than usual on June 1st. We must first test the converted database. Payroll/housing charges /rents should go through as usaual. Ross

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